GCS IT Resource Center
frequently asked questions
General Questions
A Managed Service Provider (MSP) is a company that remotely manages a business’s IT infrastructure and end-user systems on a proactive basis. At Green Computer Systems, we handle everything from network management and cybersecurity to IT consulting and backup services, allowing your business to focus on core operations without worrying about IT issues.
Hiring an MSP like Green Computer Systems offers several advantages:
- Cost Efficiency: Access expert IT support without the high costs of full-time salaries and benefits.
- Scalability: Easily scale services up or down based on your business needs.
- Expertise: Benefit from a team of IT professionals with diverse skills and extensive experience.
- 24/7 Support: Receive round-the-clock monitoring and support to minimize downtime and ensure business continuity.
Our Managed IT Services involve continuous monitoring, maintenance, and management of your IT systems. We proactively address potential issues before they become critical, implement security measures, ensure data backups, and provide IT consulting to align technology with your business goals.
Remote IT Support
Remote IT Support allows our experts to manage and troubleshoot your IT issues remotely, reducing the need for on-site visits. Benefits include:
- Quick Response Times: Resolve issues faster without waiting for an on-site technician.
- Cost Savings: Lower costs by minimizing the need for travel and on-site support.
- Efficiency: Maintain uninterrupted business operations with minimal downtime.
You can access our Remote IT Support by contacting us through phone, email, or our online portal. Our team is available 24/7 to assist with any IT issues, from troubleshooting software problems to managing network configurations.
Backup Services
Backup Services are crucial for protecting your business against data loss due to hardware failures, cyberattacks, or human error. Regular backups ensure that your critical data is securely stored and can be quickly restored, minimizing downtime and financial losses.
We offer a range of Backup Services, including:
- Automated Cloud Backups: Securely store your data in the cloud with automated, scheduled backups.
- On-Site Backups: Maintain local backups for faster data recovery.
- Disaster Recovery Planning: Develop comprehensive plans to restore data and operations in the event of a disaster.
The frequency of data backups depends on your business needs and the criticality of your data. At Green Computer Systems, we recommend regular daily backups for essential data and weekly backups for less critical information to ensure comprehensive protection.
Cybersecurity
Business Email Compromise (BEC) is a sophisticated cyberattack where hackers impersonate trusted individuals to deceive employees into transferring funds or sensitive information. We prevent BEC by:
- Implementing advanced email security solutions
- Enforcing multi-factor authentication (MFA)
- Conducting regular employee training on recognizing and avoiding phishing attempts
We implement a multi-layered Cybersecurity approach that includes advanced security tools, continuous monitoring, regular updates, and employee training. Our proactive strategies help prevent cyberattacks and ensure your data and systems remain secure.
Our Cybersecurity Services include:
- Firewall Management: Protect your network from unauthorized access and cyber threats.
- Intrusion Detection Systems (IDS): Monitor your network for suspicious activities.
- Antivirus and Anti-Malware Solutions: Safeguard your systems against malicious software.
- Phishing Protection: Implement measures to prevent phishing attacks and educate your employees.
- Regular Security Audits: Assess and enhance your security posture with thorough audits.
IT Consulting
We tailor our IT Consulting services to meet the unique needs of various industries, including municipalities, law firms, schools, healthcare facilities, HVAC companies, automotive dealerships, banks, and more. Our consultants work closely with you to understand your specific requirements and develop customized IT strategies that drive success.
IT Consulting involves strategic guidance to align your technology infrastructure with your business goals. Benefits include:
- Optimized IT Infrastructure: Ensure your technology supports your business operations efficiently.
- Cost Savings: Identify areas to reduce IT costs without compromising performance.
- Strategic Planning: Develop long-term IT strategies to support business growth and innovation.
Service-Specific Questions
Absolutely! Our IT Support for Law Firms includes:
- Secure Data Management: Protect sensitive legal documents and client information.
- Reliable Remote IT Support: Provide uninterrupted IT services to support your firm’s operations.
We provide tailored IT Services for Schools that include:
- Secure Network Management: Ensure a safe and reliable network environment for students and staff.
- Data Backup and Recovery: Protect sensitive educational data and ensure quick recovery in case of data loss.
- Cybersecurity Training: Educate educators and administrative staff on best practices for maintaining digital security.
Green Computer Systems specializes in serving a diverse range of industries, including:
- Municipalities & Government Agencies
- Law Firms
- Schools & Educational Institutions
- Healthcare & Hospitals
- HVAC Companies
- Automotive Dealerships
- Banks
- SMBs & SMEs
Pricing and Contracts
We offer both contract-based and month-to-month Managed IT Services to accommodate your business’s preferences and budget. Our goal is to provide flexible solutions that meet your needs without unnecessary commitments.
Our Managed IT Services are offered under a flexible monthly service plan tailored to your business’s specific needs. Pricing varies based on the size of your business, the services required, and your IT infrastructure. Contact us for a customized quote.
Technical Support and Response
We prioritize urgent IT issues and aim to respond as quickly as possible. Green Computer Systems offers near-instant response times for critical emergencies, ensuring your business remains operational with minimal disruption.
You can expect:
- 24/7 Remote IT Support: Available around the clock to address any IT issues.
- Quick Response Times: Fast resolution of technical problems to minimize downtime.
- Proactive Monitoring: Continuous monitoring to identify and fix issues before they impact your business.
Data Security and Compliance
Yes, our IT Consulting services include ensuring your IT systems comply with relevant industry regulations and standards, such as HIPAA for healthcare, GDPR for data protection, and others specific to your sector.
We implement comprehensive Cybersecurity measures, including firewalls, antivirus software, encryption, and regular security audits. Additionally, our Backup Services ensure that your data is always protected and recoverable.
Additional Services
Green Computer Systems stands out because of our:
- Local Expertise: Deep understanding of the Eastern Oklahoma and Western Arkansas business landscape.
- Comprehensive Services: Offering a full suite of Managed IT Services to cover all your IT needs.
- Proactive Approach: Preventing issues before they arise with continuous monitoring and maintenance.
- Personalized Support: Tailoring our services to meet your specific business requirements.
Absolutely! Our Network Support services include setting up, managing, and maintaining your business’s network infrastructure to ensure optimal performance and security.
Yes, we offer a variety of Cloud Backup Services and cloud-based solutions to enhance your business’s flexibility, scalability, and security. Whether you need data storage, cloud computing, or cloud migration, we have the expertise to support your transition to the cloud.
Getting Started
For an initial IT assessment, provide details about your current IT infrastructure, including:
- Number of Employees
- Current IT Systems and Software
- Network Configuration
- Specific IT Challenges or Goals
Getting started is easy! Contact Green Computer Systems via phone or our online form to schedule a consultation. We’ll assess your IT needs and develop a customized Managed IT Services plan that fits your business requirements.
Miscellaneous
We have successfully served a variety of industries, including Clinics, Police Stations, Law Firms, City Municipalities, and local small enterprises ensuring each client receives tailored IT solutions that meet their unique needs.
Our IT Consulting team manages IT projects and upgrades from start to finish, ensuring minimal disruption to your business operations. We plan, execute, and oversee every aspect of the project, providing regular updates and ensuring successful implementation.
Yes, as part of our Cybersecurity Services, we offer training sessions to educate your employees on best practices for maintaining digital security and recognizing potential threats like phishing and malware.
Still Have Questions?
If you didn’t find the answer you were looking for, please don’t hesitate to Contact Us. Green Computer Systems is here to help you with all your IT needs!
